What happens if my order is marked as 'Delivered' but I have not received it?Updated 12 days ago

It can be quite frustrating when your order is marked as 'Delivered' but you have not received it. This could be a result of various reasons such as an incorrect address, a misplaced package, or a delay in communication between the courier and the tracking system.

Firstly, please check with your neighbors or any individual located at your address who might have accepted the package on your behalf. Inspect secure areas around your property where the courier might have left it.

For further assistance, we will escalate your case to our team who will coordinate with the courier service to investigate and resolve the issue. Thank you for your patience and we are committed to ensuring you receive your order as expected.